Privacy Policy

Welcome to Cleveland Custom Saunas

Cleveland Custom Saunas, a brand operated by Ray Global. Your privacy is important to us. Cleveland Custom Saunas is committed to protecting any personal information you choose to share while visiting our website or communicating with our team. This Privacy Policy outlines what information we collect, how it is used, and the steps we take to safeguard it.

By accessing or using this website, you agree to the practices described below.

1. Information We Collect

With your permission, Cleveland Custom Saunas may collect the following personal details:

Name – Used to personalize communication and respond accurately to inquiries.

Phone Number & Email Address – Used to provide estimates, schedule consultations, confirm project details, and share updates related to your request.

We only collect information that you voluntarily submit through contact forms, quote requests, or direct communication. We do not automatically gather personal data, and we do not use cookies to track individual users.

2. How Your Information Is Used

The information you provide is used strictly to support your request and improve your experience. This may include:

Responding to inquiries and preparing service estimates

Scheduling consultations and coordinating sauna projects

Confirming installation details, materials, or timelines

Improving website performance and internal reporting

We do not sell, rent, or trade personal information to third parties for marketing purposes.

In limited cases, necessary details may be shared with trusted contractors or service partners directly involved in completing your sauna project. This information is shared only when required to deliver the services you requested.

SMS Communication:
If you provide a mobile number, it may be used for project-related text messages. Message and data rates may apply. You may opt out at any time by replying STOP. SMS information is never shared outside our organization.

3. Consent to Collection & Use

By submitting personal information through forms on clevelandcustomsaunas.com or by contacting us via phone or email, you consent to the collection and use of your information as described in this Privacy Policy.

If you prefer not to submit information online, you may contact us directly at (216) 294-2332.

4. Your Rights & Data Control

You have the right to manage your personal information at any time. You may:

Opt out of phone, email, or text communications

Request removal of your information from our records

Ask to review or update the information we maintain

To submit a privacy-related request:
📞 Call: (216) 294-2332
🌐 Contact Page: https://clevelandcustomsaunas.com/contact

All requests are handled promptly and with care.

5. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in services, data handling practices, or legal requirements. Any revisions will be posted on this page. Continued use of the website after changes are published indicates acceptance of the updated policy. We encourage reviewing this page from time to time.

6. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Cleveland Custom Saunas
📍 Serving Cleveland & Surrounding Areas
🌐 https://clevelandcustomsaunas.com
📞 (216) 294-2332

We are committed to protecting your privacy while helping you create a healthier, more relaxing sauna experience for your home or business.